Client Services Executive_

Lead Consulting Group Tokyo, Japan

Posted on
Apr 17, 2023
Job type
Full-time
Career level
Junior
Industry
Medical services / Welfare
Job performance: Views: 162 Applications: 0 Bookmarks: 0

Job Description

 Permanent or temp to perm- please indicate your preference


A. Overall Purpose Of The Job (Brief description of the primary purpose of this position)

▪ Provide a consistent administrative support function to the Sales and Marketing Department in relation to contract renewal, new business, up-selling, operational onboarding, contractual billings, case billing inquiries, client reporting, and data maintenance of clients.

▪ Provide consistent client support such as ongoing client engagement, program management/maintenance, and education.

▪ Work with Client Services Leader/Manager and assist implementation of and efficient adherence to the key processes of the Client Services CoE and Sales and Marketing department.

▪ Interfacing effectively with Client Services Leader/Manager, Client Services CoE, Sales and Marketing, Operations, GSS, Commercial Services, and IT teams to develop and maintain strong working relationships and a smooth working flow to support efficient and effective client management.

▪ Deliver and maintain high-quality client engagement.


B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)

Reporting to Client Services Leader/Manager, Japan, Client Services Executive, will primarily be responsible to: ▪ Manage operational implementation, onboarding, and program management of new accounts

▪ Deliver ongoing client engagement to manage programs and maintain program information

▪ Assist renewals, up-selling, and cross-selling of existing accounts

▪ Provide onboarding and ongoing education regarding the International SOS program and products to new and existing clients.

▪ Drive client utilization through client education and campaigns

▪ Manage and deliver sales operations including but not limited to invoicing, contracting, opportunity management, and client reporting.

▪ Assist Ad hoc queries and requests from the client including but not limited to membership orientation, and troubleshooting of digital products ▪ Assist localization of product and solution-related materials and participate in product UAT to achieve successful release and roll-out in Japan

Skills
Sales, customer service, client relations
Education level
Associate Degree
Japanese Level
Business Level
English Level
Basic
Annual Income
¥4M - 5M

Location

HIGASHISHIMBASHI (TSUGINOBIRUONOZOK, Minato-ku
1050021 Tokyo, Japan

Lead Consulting Group

Medical services / Welfare

Tokyo, Japan

About Us

Lead Consulting Group is an executive recruitment consultancy company based in Japan.

We work closely with multinationals, midsize to small companies, governments, and educational institutions in the areas of human capital management and related services.

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