CUSTOMER SERVICE REPRESENTATIVE
January 2018 - present (7 years 5 months)
Placing order
Providing resolution on customers complains (damage item, wrong item, missing item, delivered but not recieve, ship to wrong address, late fee, over charge, disputes)
Processing payments on credit card
Collections
Providing resolution on customers complains (damage item, wrong item, missing item, delivered but not recieve, ship to wrong address, late fee, over charge, disputes)
Processing payments on credit card
Collections
Cold Calling
January 2020 - January 2021 (1 year 1 month)
Calling leads and helping them place order on their medication online to avoid going outside and inconvinience.
University of Barcelona
Bachelor of Business Administration (BBA)
Finance
2011 - 2015
Similar members
customer care
cre, ive writing
Customer Support Represent, ive
Customer Rel, ions Officer
Call Center Represent, VXI Holdings
Customer Support Represent, ive