Search Operation Regional Manager-JP & KR, Trust and Safety

ByteDance Tokyo, Japan

Posted on
Sep 13, 2022
Job type
Full-time
Career level
Mid career
Job performance: Views: 29 Applications: 0 Bookmarks: 0
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Job Description

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. Team Introduction: The search operation team focuses on providing operational support for TikTok's search business. In terms of search result optimization, we are mainly responsible for investigating TikTok's resources, user demands, and search quality. - Lead Japan and Korea Search Operations Team of People Managers, Quality Assurance Specialists, and Evaluators to perform policy localization, BPO quality management, Quality assurance, RCA(Root Cause Analysis), data analysis & deep dives, make reports & policy recommendations, and triage escalations - Develop and lead the execution of both the tactical and strategic direction of this regional team, leading the operations, change management, and scaling/driving adoption of new programs, tools etc. - Lead a high-performing operations team who are effective, engaged, and aligned with our company culture and values. - Work with Ops Leadership and Cross-functional teams to understand various product ecosystems in order to ensure alignment of quality assessment procedures and data delivery with product strategies - Partner with cross-functional partners on analysis and reporting. - Coach & support search ops team leads to developing and/or enhancing the Quality framework, methods for performance management, tracking KPIs, and working for any performance improvement initiatives - Lead your team to detect, land and optimize any efficiency, productivity and accuracy improvement opportunities - Analyse data firsthand to validate recommendations made by your team in order to drive continuous quality improvement across partner sites and workflows - Enhance the quality process with automation of metrics by the creation of dashboards - Validate information of RCA reports created by your team and present findings to key internal stakeholders - Ensure that our BPO partners meet and exceed quality targets and provide the support needed to achieve objectives in deep dives, make reports & policy recommendations and triage escalations

Qualifications

- Bachelor's Degrees and above - High fluency in both Japanese and English (Business level and above) - Minimum 4+ years in Content Quality, Trust and Safety Operations, or a similar industry, experience in search fuction is strongly preferred - 4+ years of leadership and people management experience (ideally across multiple locations) with a focus on performance, culture, engagement, and people growth and development - Experience in partnership with BPOs - Strong analytical skills with the ability to perform complex data analysis to derive key insights - Able to explain data and trends with excellent communication skills - Experience working cross-functionally, in a high matrix, a global organization with external and internal teams with the ability to influence leadership. - Ability to lead effectively, prioritize projects, and ensure the delivery of high-quality work under time constraints - Strong proficiency in Data Analysis tools such as Microsoft Excel - Proven leader with project management, planning, presenting and communication skills - Ability to adapt rapidly to changing work environments, work priorities, and organizational needs - Ability and willingness to work on various projects - Detail-oriented with the ability to create and maintain reports, procedures, proposals and presentations -Outstanding natural communicator, exceptional verbal, written and communication skills. TikTok is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills

Location

Tokyo, Japan

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